Home

What is ID Recovery?

Each year, nearly 24 million people experience identity theft. To help ease the stress and uncertainty, Cascade FCU offers ID Recovery—an added layer of protection designed to support our cardholders when they need it most. You can enroll for just $2 per month.

If you or your family become victims of identity theft, you won’t have to face it alone. This concierge‑style service connects you with experienced professionals who guide you through every step of the recovery process, from planning ahead to restoring your identity if something happens.

How does ID Recovery work?

All Cascade FCU debit and credit cardholders are eligible to enroll in ID Recovery.

Dedicated Recovery Advocates provide hands-on support for researching and resolving identity theft through a limited power of attorney. They’ll also help correct fraudulent records and work to return your identity to its pre‑breach condition.

If you suspect you might be a victim of identity theft, we are here to help. Depending on your identity fraud incident, an advocate can:

Perform research to determine the extent of the problem, including a review of your credit report data
Provide instruction for the placement of fraud alerts and credit freezes with the three major credit bureaus
Write letters and make calls on your behalf to dispute fraudulent information
Coordinate with government agencies, financial institutions, creditors, and others to resolve incidents
Create and then maintain a case file to assist law enforcement in the prosecution of the perpetrators, if found
Request the removal of fraudulent records to assist in recovering your identity to pre-theft status

Who will be covered under my ID Recovery plan?

ID Recovery support is available to everyone on your account, and extends to three generations of your family, including:

Spouse or domestic partner
Dependents with the same permanent address
Dependents
Parents with the same permanent address or in an elder care facility (senior assisted living, nursing home, or hospice). Services continue for those that may experience identity theft after death

If you believe your identity may be compromised or notice suspicious activity, please call us immediately at 800.562.2853.

Identity Theft Expense Reimbursement Insurance – up to $10,000

Expense Reimbursement Insurance is available to cover out of pocket expenses incurred during the identity recovery process up to a maximum of $10,000 with zero deductible. Examples of covered expenses include attorneys’ fees, costs of additional credit reports, postage and handling fees, fees for notarizing affidavits, and document and filing fees resulting from a stolen identity. Lost wages due to time off from work are also covered up to $500 per week for up to four weeks.

Think you may be a victim of Identity Theft?

Get connected with a recovery advocate who can help guide you through the next steps.

Call 1-866-647-6223 today for support and assistance.

NXG Strategies is a leading provider of identity fraud and data breach protection. They have helped hundreds of organizations protect the millions of consumers they serve. NXG provides next-generation solutions for the problems members faces each day. With the ever-changing business landscape, there’s no reason to travel the road alone.

A photo of a staff who works in a brightly lit office

View your Identity Theft Expense Reimbursement Insurance Evidence of Coverage.

Obtain a copy of the specific Evidence of Coverage with your Program Sponsor.

Report abuse